Labour Tech for the hospitality sector: Digital Solutions

Traveltech for Scotland is delivering a project looking at how technology can address labour shortages in the hospitality sector.

Find out more about the project and its phases here.

Identifying digital solutions

Our research to date has identified the following tasks in need of support/augmentation or automation.

Are you working on/do you know of any digital solutions or technologies can that help with these tasks?

IF YES, PLEASE COMPLETE THIS FORM

Are you aware of any businesses based in Scotland that could support these tasks?

Tasks requiring support/ augmentation/ automation:

Housekeeping

• physical tasks: making beds, carrying cleaning supplies up/downstairs, cleaning bathrooms, emptying bins

• time-consuming tasks: linen count/ stocking linen cupboards; updating the front of house on cleaning progress across a hotel; stock control

Kitchen

• sourcing/ordering ingredients and supplies

• preparing ingredients (eg, washing, chopping)

• cooking food

• cleaning up after cooking

• cleaning up after service

Front of house

• check-in process (including ID check)

• booking and reservations

• answering common queries

• addressing complaints

• coordinating with housekeeping staff around cleaning needs and progress

Management

• recruiting staff

• onboarding/training new staff

• scheduling shifts

• payroll

• inventory tracking and restocking

• workforce management

Food and beverage assistance

• taking orders

• service